PRODUCT END OF LIFE / END OF SERVICE LIFE
 
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TECHNICAL SUPPORT LIFECYCLE
The "Technical Support Lifecycle" is the term during which a Elixir product version is eligible for patch support and technical support assistance. The Technical Support Lifecycle policy has been defined to provide the highest quality patch support and assistance on current products. Elixir strives to put resources behind the most recent product releases in order to continually improve and enhance the power of our software. This policy supercedes the previous policy of supporting 2 major versions, 2 minor version, and 2 service packs.

TECHNICAL SUPPORT LIFECYCLE POLICY
The Technical Support Lifecycle defines the time frames during which our software products are eligible for patch support and technical support interactive assistance.


The table below shows the End of Life (EOL) and the End of Service Life (EOSL) cut-off dates for the release of Elixir products.

Report
4.0.0
28 Apr 03
28 Apr 04
28 Apr 05
Report
4.2.0
18 Nov 03
18 Nov 04
18 Nov 05
Report
4.3.0
17 Feb 04
18 Oct 04
18 Oct 05
Ensemble
1.0.0
28 May 04
28 May 05
28 May 06
Report
4.3.3
10 Sep 04
16 Mar 05
16 Mar 06
Report
4.3.4
18 Oct 04
08 Apr 05
08 Apr 06
Report
4.3.6
16 Mar 05
28 Apr 06
28 Apr 07
Report
5.0.0
01 Apr 05
01 Apr 06
01 Apr 07
Report
4.3.8
08 Apr 05
28 Apr 06
28 Apr 07
Report
4.4.0
16 May 05
16 May 06
16 May 07
Report
4.4.1
03 Jun 05
01 Sep 06
01 Sep 07
Ensemble
1.2.0
07 Jun 05
28 May 07
28 May 08
Report
5.1.0
20 Sep 05
20 Sep 06
20 Sep 07
Report
5.1.1
09 Dec 05
20 Sep 06
20 Sep 07
Repertoire [1]
1.5.0
01 Jun 06
01 Jun 07
01 Jun 08
Repertoire [2]
1.5.1
01 Jul 06
01 Jun 09
01 Jun 10
Repertoire [3]
6.0.0
01 Sep 06
01 Sep 07
31 Aug 08
Repertoire
6.1.0
01 Oct 06
01 Oct 07
30 Sep 08
Repertoire
6.2.0
01 Dec 06
01 Dec 07
30 Nov 08
Repertoire
6.3.0
01 Feb 07
01 Feb 08
31 Jan 09
Repertoire
6.4.0
01 May 07
01 Sep 09
01 Sep 10
Repertoire
7.0.0
01 Jun 07
01 Jun 08
01 Jun 09
Repertoire
7.0.1
15 Jun 07
01 Jun 08
02 Jun 09
Repertoire
7.1.0
01 Sep 07
01 Jan 08
31 Dec 08
Repertoire
7.1.1
01 Oct 07
01 Sep 08
01 Sep 09
Repertoire
7.1.2
01 Jan 08
01 Sep 08
01 Sep 09
Repertoire
7.2.0
01 Mar 08
01 May 08
01 May 09
Repertoire
7.2.1
01 Apr 08
01 Mar 09
01 Mar 10
Repertoire
7.2.2
01 May 08
01 Mar 09
01 Mar 10
Repertoire
7.3.0
01 Aug 08
01 Aug 09
01 Aug 10
Repertoire
7.3.1
01 Sep 08
01 Aug 09
01 Aug 10
Repertoire
7.4.0
01 Dec 08
01 Dec 09
01 Dec 10
Repertoire
7.4.1
01 Feb 09
01 Dec 09
01 Dec 10
Repertoire
7.5.0
03 Apr 09
03 Apr 10
03 Apr 11
Repertoire
7.5.1
04 May 09
03 Apr 10
03 Apr 11
Repertoire
7.5.2
05 June 09
03 Apr 10
03 Apr 11
Repertoire
7.6.0
03 Aug 09
03 Aug 10
03 Aug 11
Repertoire
7.7.0
02 Nov 09
03 Nov 10
03Nov 11

Note:
[1] Includes Report 5.5, Ensemble 2.0.1, Perspective 1.5, Choreographer 1.5, Server 1.5, Web Application 1.5
[2] Includes Report 5.5.1, Ensemble 2.0.2, Perspective 1.5.1, Choreographer 1.5.1, Server 1.5.1, Web Application 1.5.1
[3] Version 6 is considered a Minor Release as the version number change was to synchronize the individual module version numbers under a common product version number.


POLICY DEFINITIONS

PATCH SUPPORT END DATE
Cut-off date for Elixir to accept new cases that involve patch development to resolve development of new Hot Fixes, Service Packs and Maintenance. Releases will not be initiated after this date. No more selling/purchasing of support.

TECHNICAL SUPPORT LIFECYCLE END DATE
Cut-off date for the Elixir Technical Support team to provide assistance for a given product designed for customers who require extended support for the purpose of migration to a supported Elixir product. Customers should develop and commit to a migration plan with their Elixir Sales Account Manager. Customers must be current on maintenance to receive this extended assistance.

RELEASE DATE
Official date of release for the English version of the product. International versions are subjected to local partners' official release date for their respective versions. Alternate language builds may have been released on a different date.


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